Y Meadows, a technology company that creates solutions for customer support teams announced the launch of its AI customer service automation solution. Y Meadows leverages advanced Natural Language Processing (NLP) technology to provide service agents with faster and more accurate information in response to customer inquiries. The new AI solution can understand and classify written […]
Sports marketing and consultancy group Performance54 has added Roger Duthie, Anthony Banerjee and Tom Hogg to its team. Roger Duthie, formerly Global Head of Sponsorships at Emirates Airline, arrives at Performance54 as Chief Sponsorship Officer, while maintaining management of his own sports marketing consultancy in Dubai. During his nearly 20 years at Emirates Airline, Duthie […]
Technology services provider Enseo announced the availability of its live, virtual front desk agent tool, VERA (Video Enabled Remote Agent). Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience. Based on enterprise-grade technology with world class security, VERA assists users with a […]
Bizconnect, a B2B search engine dedicated to connecting businesses and organisations worldwide, emerged from stealth mode with the official launch of the industry-first B2B search engine and community. Unlike other search engines including Google, Alibaba, Yahoo! and Bing, Bizconnect’s mission is to help B2B businesses, organisations, and professionals connect using a secure, verified search engine. […]
The brand refocuses on digitisation of customer service activities with the launch of Smart Care App that features regions first in-app paperless warranty support. Consumer electronics brand Panasonic hosted the first-ever online conference of its customer service division, defining a new digital future for the brand’s consumer division in the region. Staying in line with […]
B2B online fashion marketplace OrangeShine announced that they have hired Amelia to deliver services in a more integrated and automated manner. Amelia is the largest privately-held AI software company and a leader in automation and Conversational AI. Amelia’s solution unifies existing IT operations into a single autonomic backbone to reduce inefficiencies and overhead costs. Amelia […]
The Google News Initiative (GNI), in partnership with the Local Media Consortium (LMC), announced the publication of the GNI Advertising Revenue Playbook, a comprehensive guide for small and midsize news organisations on how to successfully monetise web content and grow digital advertising revenue. This is one of the pillars of GNI’s Digital Growth Program, which […]
Uber announced the appointment of Saad Pall as the new General Manager for Uber across the Middle East, North Africa and Pakistan. The role covers Uber’s business in 36 cities across eight countries in the region. Saad will lead the next phase of growth for Uber’s ride-sharing business across the region, bringing 15 years of […]
GISEC, the Middle East’s and Africa’s cybersecurity event, opens at Dubai World Trade Centre (DWTC) today and will play host to international experts who will collaborate to curate regional cybersecurity agendas. The event will be hosted until June 2 and provides a stage for international dialogue amid a backdrop of increasingly sophisticated cybercrimes targeting governments, […]
MediaConnect, an AFP subsidiary, will offer a service that will facilitate and simplify relations between journalists and public relations professionals from businesses, institutions and NGOs. Through this platform, which will also be available for mobile, journalists will be able to freely access a wide range of content: press releases, photos, audio, video, live events, broadcasters’ […]
