Facebook is reportedly testing a threads feature, just like Twitter, on Pages of some public figures that will provide them the ability to create posts related to previous ones on a related subject. The new feature which is under development ties the posts together more visually so fans can more easily follow updates over time, […]
Datadog announced its integration with the Salesforce platform. This new integration provides Salesforce admins and security teams with the ability to detect and respond to suspicious behaviour through visibility into user, platform and API activity. Organisations increasingly use Salesforce as a core system of record, storing sensitive and business-critical customer, product and orders information. Datadog’s […]
BOSCO Connect announced the launch of a disruptive new platform that provides online retailers with a single-view dashboard that streamlines the planning of online marketing spend in one place, enabling best-spend predictive forecasts to be created by combining market analytics with the marketer’s own internal data. This platform ensures that users secure the maximum ROI […]
Talkdesk, Inc, the global customer experience company, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone […]
Micro-blogging site Twitter has revealed two concepts for upcoming features, including ‘trusted friends’, that would allow users to target tweets toward specific audiences without having to switch accounts or change privacy settings. The first would enable people to designate “trusted friends” so some tweets would only be visible to that group. The idea is similar […]
Jacada, a provider of AI and RPA powered virtual assistants, recently released key insights on why contact centre employees are stressed and how their stress negatively affects the customer experience. “We wanted to get an unfiltered, insider look into how contact centre employees view their roles, what their pain points are, and what solutions they […]
Video banking company POPio Mobile Video Cloud announced its partnership with Jaguar Software, a software engineering company in the banking industry for over 20 years, to seamlessly integrate Jaguar’s digital processing and deposit services into POPi/o’s patented platform for a more holistic and personal approach to the video banking experience. “Innovation in banking isn’t just […]
In their latest survey-led report, Measuring the Effectiveness and ROI of Influencer Marketing, talent marketing platform Influencer Intelligence revealed that influencer marketing is commanding increasingly higher percentages of budgets, yet many brands are not tracking its effectiveness and ROI accurately. The report, containing feedback from 98 dedicated influencer marketing professionals. It spotlights a 400+ per […]
Evidence-based insights and consulting company Kantar announced the appointment of Amol Ghate as Managing Director, MENAP. With over two decades of experience leading cross-functional teams and delivering cutting-edge consumer insights to clients across the region, Amol has led some of Kantar’s largest client relationships regionally, consulting on business issues around brand equity, segmentation and positioning, […]
Epsilon announced that it is expanding its messaging capabilities with the launch of Epsilon PeopleCloud (EPC) Messaging Essentials, a new quick-to-market and scalable solution for email and cross-channel marketers at mid-market companies, without the need for a long-term contract. EPC Messaging Essentials leverages the power of Epsilon’s enterprise-level solution, EPC Messaging, to help marketers deliver […]
