In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Zendesk Integrates With OpenAI’s GPT Zendesk announced its collaboration […]
Zendesk knowledge management solutions and OpenAl uses generative Al to resolve customer service cases. Zendesk announced its collaboration with OpenAl, an artificial intelligence research and deployment company, to launch new capabilities that add to Zendesk’s proprietary foundational models. The combination of these models, Zendesk knowledge management solutions, and OpenAl uses generative Al to resolve customer […]
TimeXtender will be able to support customers and users with a more comprehensive data automation solution TimeXtender, a data management and automation software company announced that it has acquired BI Builders, a data automation software company based in Stavanger, Norway. With this acquisition, TimeXtender will be able to support customers and users with a more […]
Organisations can now sell directly to their customers, automate B2B sales, and improve service with streamlined order and re-ordering support. Salesforce has introduced Commerce Cloud capabilities specifically for healthcare and life science companies to create personalised experiences across every interaction through a unified, real-time view of each patient and provider. With new features in Commerce […]
Webinar+ provides analytics with actionable data and insights to demonstrate attendees’ readiness to buy. Hubilo Technologies, a provider of virtual and hybrid event management technology, has launched Webinar+. Webinar+ allows marketers to engage with audiences and has the data and analytics to understand what they did and take next steps. It also provides immediate access […]
By integrating with Microsoft Teams, users can share videos and related content with colleagues without leaving the UserTesting platform. UserTesting, a provider of experience research and insights, has updated the UserTesting Human Insight Platform with artificial intelligence powered behavioural analytics for friction detection and a Microsoft Teams integration. The platform updates help companies identify what […]
With the new solution, brands can build loyalty and trust by making every moment more personal, valuable, and memorable Sinch, a cloud communications provider, has partnered with Salesforce to offer global SMS delivery and enterprise-grade messaging solutions that support Salesforce and its global customer base. “In today’s digital-first world, customers expect companies to deliver real-time, […]
The integration enables NetHunt CRM users to create customer records in the CRM from chats and comments across the messengers. NetHunt CRM released direct integrations with WhatsApp and Instagram, enabling all chats across the channels to be managed from within the CRM interface without the need for manual entry of customer data and communication logging. […]
The combination of LivePerson’s conversational platform and AI with Cohere’s language models will deliver custom LLMs for customer engagement, built on specific needs, goals, policies, and data. LivePerson, a provider of conversational artificial intelligence technologies, is working with Cohere, a natural language processing platform provider, to help companies create and deploy custom large-language models (LLMs). […]
Customers can now break down revenue streams and anticipate market expansion opportunities based on shifts in consumer behaviour. data.ai (formerly App Annie), a mobile data analytics provider, launched Total App Revenue, providing insights into all mobile revenue streams, including in-app purchases (IAPs) and advertising revenue. Total App Revenue combines data.ai’s Ad Revenue and In-App Purchase, […]
