News

Modern unified success service offerings provide faster time to value, mission-critical support, and increased user adoption to meet evolving customer needs

DV’s Universal Attention Segments are powered by machine learning and data from DV Authentic Attention.

It will work with Einstein GPT to unlock CRM and conversational data.

BT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), to automate processes....

With availability on Google Cloud Marketplace, organisations can deploy Pindrop’s advanced voice authentication and fraud solutions on Google’s cloud infrastructure.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape.

Zoho CRM, which will use generative AI to extract and summarise key information from customer records; offer predictive analysis on deals in progress; create personalised emails and custom templates; and check content for grammatical errors. Zoho launched 13 generative AI Zoho application extensions and integrations, powered by ChatGPT, blending third-party intelligence with Zia, Zoho’s AI […]

The tool can identify pertinent moments in conversations that agents might want to flag in future calls. Ringover, a cloud communications and contact centre solutions provider, has launched Empower, an artificial intelligence-powered platform to analyse sales and customer support conversations and provide data-driven insights. Empower helps users do the following: Analyse performance during calls in […]

Digital teams can accelerate their workflows and seamlessly collaborate with others, resulting in the creation of high-quality digital experiences. Contentful launched several product features, capabilities, and integrations to its Contentful Composable Content Platform to help teams connect and collaborate on digital experiences at scale. The new capabilities include the following: Pre-built integrations, like the Shopify […]

Integrous will bolster Avionos’ offerings with a focus on paid and earned media, B2B demand generation, measurement, and analytics. Avionos has acquired Integrous Marketing, a digital marketing agency that specialises in demand generation and analytics. Financial terms of the deal were not disclosed. Digital media management has been a growing area of demand for Avionos […]