News

The new AI features in Grammarly Business include Enterprise-specific capabilities in GrammarlyGO, the on-demand assistant powered by generative AI. 

Service Co-Pilot uses a ChatGPT plugin to generate recommendations sourced from historical service data and data synthesised from the knowledge of subject matter experts.

IVA Emerie can integrate with any contact centre solution and be used across multiple interaction channels, including web chat, mobile web, phone, and SMS.

Gainsight’s latest release expands the focus of Horizon to encompass generative capabilities.

RapidCX empowers organisations to provide data-driven, personalised, communications.

Holder’s automation suite helps companies launch personaliSed, omnichannel customer journeys triggered by real-time events on the blockchain.

Persado Dynamic Motivation helps companies transform static online cart experiences into personalised paths to purchase.

Genesys and partners are offering pre-built connectors from the Genesys Engage solution, Avaya, and Amazon Connect initially, with more to come.

The integration syncs real-time and historical data from commercetools’ Composable Commerce into Klaviyo, providing access to customer, product, and order records.

Benefits of the Square integration with Paytronix include customisation of the first-party ordering experience so guests have the same experience on site and on their mobile device.