Pegasystems launched Pega Voice AI and Messaging AI, two solutions that analyse live customer service conversations in real-time to help agents resolve service requests. These AI solutions operate as copilots for agents, listening to live voice and chat conversations, recommending steps to resolution, off-loading manual processes like data entry or searches, and analysing intent to […]
The global market for Location Based Advertising (LBA) estimated at $63.9 billion in the year 2020, is projected to reach a revised size of $133 billion by 2026, growing at a CAGR of 12.8 per cent over the analysis period, according to a ResearchAndMarkets report. Growth in the global market is propelled by rapid digitisation […]
Saudi delivery startup BARQ has secured $4 million in a seed round. The money will be used to expand the firm’s geographic footprint in the Kingdom and diversify its product offerings. The round was led by early stage venture capitalists OTF Jasoor Ventures, and Hambro Perks Oryx Fund — a Middle East and North Africa-focused […]
Press Ganey, a provider of patient, member, employee and consumer experience across the healthcare ecosystem, plans to acquire Forsta, a provider of customer experience and market research technology. With the acquisition, Press Ganey’s clients will have access to Forsta’s suite of customer experience, employee experience, and market research technology. Forsta also brings extensive knowledge across […]
Heretto, the Content Operations Platform for Knowledge Management, announced the general availability of Heretto Deploy, the next generation of web publishing for knowledge, product, and learning content. This functionality is designed to ensure a highly personalised digital experience by dynamically delivering content to users anywhere on the web from a single source. Heretto Deploy is […]
Shares of Anghami Inc soared more than 80 per cent in their Nasdaq debut on Friday following the Middle East and Northern Africa-focused music streaming platform’s $220 million merger with blank-check firm Vistas Media Acquisition Company The first Arab tech company to list on Nasdaq, Abu Dhabi-headquartered Anghami has more than 70 million registered users […]
Unsplash, the pre-eminent image platform for global creators, announced it now offers 3D assets on the Unsplash Library, providing a premium destination for 3D visuals. Mikael Cho, Co-Founder and CEO of Unsplash said, “Virtual and augmented reality technologies represent the next stage in the evolution for how we interact with information, and with one another. […]
GfK and Dstillery have expanded their partnership by developing more than 30 new audiences to help digital marketers target even more consumer packaged goods shoppers. The segments are based on rich behavioural data from GfK’s National Shopper Lab (NSL), which aggregates loyalty card sales information. NSL records weekly transactions through Shopper ID, UPC, store, date, […]
Elastic Path, which offers digital commerce solutions, has announced a $60 million growth financing round from funds and accounts managed by BlackRock with participation from existing investors led by Sageview Capital. With this cash, Boston-based Elastic Path has now raised over $120 million. Company officials say this will help the company continue to make the […]
Al Khayyat Investments (AKI), a UAE-based conglomerate, has selected Dell Technologies to support its ambitious growth vision and boost its digital transformation drive. With close to 40 years of regional expertise, AKI’s eight autonomous business operations cover pharmaceuticals, consumer, retail, hospitality, fitness, landscaping, environmental services, automotive and strategic investments. In today’s hyper-connected retail space, as […]
