Global air and travel services provider dnata has announced an expansion of its operations at Erbil in the Kurdistan region of Iraq. The company opened a new, advanced cool chain facility and a bus maintenance facility for its state-of-the-art bussing fleets at Erbil International Airport (EBL), which together represent a total investment of $3.5 million. […]
CXera, a firm focused on creating microsites that enable customer success, has released a Slack integration. From a Slack channel, users can create experience microsites in minutes via purpose-built templates designed for customer onboarding and renewals, new product launch events, problem resolution, and other use cases. Users also receive detailed analytics to understand each customer’s […]
Zoom Video Communications announced that it has entered into a definitive agreement to acquire Solvvy, a conversational AI and automation platform for customer support provider. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalise on new opportunities in contact centre and customer support. The […]
Qualtrics announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Customers today expect companies to respond quickly to their questions and issues across any channel: on social media, they expect a […]
NielsenIQ, a global information services company, announced the launch of NielsenIQ Activate; a software-as-a-service (SaaS) solution that enables retailers to accelerate revenue opportunities through retail media and comprehensive customer insights that activate shoppers with personalised promotional offers. NielsenIQ Activate is comprised of dedicated applications for hyper-targeted audience building, offer and ads management, and end-to-end measurement. […]
Marriott International announced the launch of the Marriott Media Network, an omnichannel cross-platform advertising solution for brand advertisers, enabling curated content experiences and offerings to guests throughout their travel journey. To power its network of owned channels, Marriott is exclusively collaborating with Yahoo, an industry-leading unified stack advertising platform. The network is expected to feature […]
UiPath, an enterprise automation software company, and airSlate, a workflow automation company, announced a partnership to empower individuals and small businesses to digitally transform their organisations. The partnership has resulted in an integration between airSlate and UiPath that enables customers to add automated document workflows into their UiPath processes. With it, users can do the […]
LiveVox Holdings, a cloud-based provider of customer service and digital engagement tools, released the results of a study conducted by Forrester Consulting to identify the key use cases and challenges when deploying AI technology in the contact centre. The study, entitled “Contact Centres and AI: Sounds Like You Need Help Full Benefits” surveyed 315 IT […]
Almosafer, a travel brand in the Middle East, and The Tourism Authority of Thailand have signed a memorandum of cooperation (MoC) to boost tourism between Thailand and GCC countries. Almosafer’s consumer segment and The Tourism Authority of Thailand will work together to promote and develop quality tourism experiences in Thailand for travellers from GCC countries, […]
The Labour Fund (Tamkeen) signed a new strategic partnership agreement with the Bank of Bahrain and Kuwait (BBK) in line with the new support programs. The agreement comes as an addition to strategic partnership agreements announced over the past 2 months with several key financial services providers in Bahrain for the purpose of providing enterprises […]
