Gig customer service platform Limitless released its third-annual GigCX report The Inevitable, Explosive Growth of GigCX. The headline data reveals that nearly 80 per cent of CX leaders surveyed feel that the GigCX model is ‘inevitable,’ and that it is here to stay. While most businesses deal with attrition and staff shortages, the research reveals […]
Quantum Metric has launched Visible, a platform that provides users with detailed insights into the customer journey and helps them make actionable decisions based on data. The Visible platform features session replay, customer journey analysis, business quantification, and interaction heatmaps. It provides metrics, heatmaps, clicks and taps, and conversion data, right from within the Google […]
IBF Net announces the expansion of its miniature Islamic economy into a metaverse with two components — a metaverse for learning and a marketplace. The new initiative is the first-of-its-kind application of metaverse technology to create a marketplace that ensures higher levels of consumer and investor protection and is also compliant with the faith and […]
Autochek, the automotive technology company has announced the acquisition of KIFAL Auto, Morocco’s automotive technology startup, to drive its expansion into North Africa. This acquisition represents the first major expansion of a West Africa-based startup into North Africa and it will facilitate pan-African collaboration to drive innovation across the continent’s growing automotive market. KIFAL Auto […]
Tableau adds new capabilities to Tableau Cloud, its software-as-a-service (SaaS) analytics platform. The new features include simplified self-service tools like Data Stories, smart suggestions through Einstein Discovery, and collaboration tools to work on shared data models. Tableau Online is being rebranded as Tableau Cloud as of this week, with Tableau CEO Mark Nelson telling the […]
SupportLogic, a support experience platform provider, launched the SupportLogic SX platform and applications for solving critical issues facing support organisations. Users of Intelligent Case Assignment in SX Predict can access SupportLogic’s AI-powered agent recommendations by suitability to work on the case, search for specific agents, or route inquiries to different queues. The new SupportLogic SX […]
Replicant, a provider of contact centre automation, has launched Thinking Machine with expanded support across messaging and digital channels. It allows consumers to resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Replicant’s Thinking Machine leverages a shared intent library to resolve customer issues […]
Pegasystems introduced Always-On Insights, combining Pega Customer Decision Hub with Celebrus Customer Data Platform (CDP). Always-On Insights brings together Pega’s artificial intelligence-driven engagement engine to optimise each interaction with Celebrus’ CDP that captures and collects compliant first-party customer data in real-time across digital channels. With Always-On Insights, companies can eliminate their dependence on third-party cookies […]
Google has authorised use of Lotame’s Panorama ID within its supply-side platform (SSP). With these integrations and multiple data partners supporting the Panorama ID, Lotame extends its cookieless data connectivity capabilities for marketers and publishers to 41 SSPs, including OpenX, PubMatic, Sovrn, Smart AdServer, and Sharethrough. Launched in late 2020, Panorama ID is an identity […]
Fashinza, the AI-driven B2B marketplace and real-time global supply chain platform for fashion brands and retailers, announced a Series B funding round totalling $100 million. The round is led by Prosus Ventures (formerly known as Naspers Ventures) and Westbridge along with participation from existing investors Accel, Elevation, and DisruptAD. The round also saw participation from […]
