Textel, provider of a cloud-based texting platform for businesses and contact centres, is partnering with RingCentral, a provider of cloud communications, video meetings, collaboration and contact centre solutions, to bring full SMS and MMS capabilities to their customers. Built into the RingCentral Contact Centre, Textel’s integration lets companies have two-way dialogues with their customers via […]
Helpshift, a provider of in-app customer service and user support, launched Feedback+, a free plan for in-app and metaverse customer support. This is Phase One of the company’s rollout of Metashift, its patented user support and customer service solution for the metaverse. Feedback+ is a free plan to equip app developers with capabilities for customers […]
The report sheds light on some of the winning strategies in contemporary user engagement and customer retention strategies in the MENA region. Consumer buying behaviour has evolved and continues to grow dramatically. As a result, it has become mission-critical for brands to pivot to omnichannel approaches and engage the right customer at the right time […]
As recovery of the travel industry picks up steam, payments technology company Mastercard and travel website Musafir have partnered to take travel bookings originating in the Middle East and North Africa, to new heights. The partnership will digitise end-to-end payment flows and launch new innovative payment products with attractive travel benefits to both consumers and […]
NovelVox, a contact centre solutions provider, has launched Wallboards and Agent Dashboards for Amazon Connect contact centres. The feature-rich solution enables agents and supervisors to take proactive actions with real-time alerts and notifications over SMS and email regarding threshold KPIs. The wallboard comes with more than 50 interactive designs, including the gamified display of real-time […]
Lob today launched its direct mail automation platform. With this platform, Lob is building a solution to help marketers simplify direct mail efforts and add hyper-personalisation, measurable ROI, campaign analytics, and automated workflows for omnichannel campaign. It manages the direct mail process end to end, from concept to print, all the way through to delivery […]
Egypt-based on-demand delivery startup Gooo Delivery has closed a pre-Seed round. Gooo was established in 2020 to offer point to point delivery services through mobile applications. The app enables users to order food, medications, and groceries from the set of partner stores which are then picked up by Gooo runners who deliver them to the […]
Global ecommerce accelerator Pattern has polled online shoppers in the United Arab Emirates to understand their online buyer behaviour, including how they are using marketplaces such as Amazon and Noon. The results back up predictions of the growth in the UAE’s ecommerce market size from $10 billion in 2021, to $17 billion in 2025, according […]
Virgin Mobile Kuwait has announced its metaverse programme to collaborate with Kuwaiti content creators on platforms including The Sandbox. The initiative is aimed at building digital literacy and capacity in Kuwait as the company cements its position as the market’s leading digital telco. In addition to The Sandbox, Virgin Mobile is also collaborating with global […]
Vericast announced the expansion of its best-in-class influencer and paid social marketing solution to include TikTok. Following a year of nearly 40 per cent growth and success among clients in the consumer packaged goods vertical, the solution is available now to Vericast’s retail and restaurant clients. The announcement is another example of the company’s broader […]
