Salesforce announced new innovations in Salesforce Flow, the complete suite of automation technologies, to help customers quickly automate any complex business process on the Salesforce Customer 360 Platform. Built on Salesforce’s low-code platform, Flow delivers business value fast by empowering people, simplifying processes, and integrating systems. With Flow, service agents can now automatically route work […]
TCN, a provider of cloud-based call centre platforms, launched Data Explorer, a data visualisation tool for its platform’s List Management Services (LMS) application. Data Explorer enables contact centres to proactively streamline data organisation and management in real-time. “Data Explorer is an intuitive, easy-to-use tool that empowers our clients to streamline data preparation and optimise organisational […]
Swvl Holdings Corp, a global provider of transformative tech-enabled mass transit solutions, announced a definitive agreement to acquire Volt Lines, a Turkey-based B2B and Transport as a Service mobility business. The acquisition builds on Swvl’s recent acquisitions of controlling stakes in Shotl and Viapool, and pending acquisition of door2door. The closing of the transaction is […]
Quantum Metric, a product design platform provider, has integrated its session replay technology with ServiceNow to extend insight into individual customer experiences. Quantum Metric Embedded Replay will be available across all ServiceNow workflows and allow users to pivot to Quantum Metric’s session replay without leaving the ServiceNow application. Customer service agents can watch 100 percent […]
Qualtrics has partnered with UPS to make Qualtrics’ Delighted experience management solutions immediately available to UPS small and medium-sized business (SMB) customers. Businesses can now access Delighted customer experience software as part of the UPS Digital Connections program, a one-stop-shop that helps UPS customers integrate with leading technology and services to accelerate their growth. Through […]
Freshworks launched Freshworks CRM for eCommerce, creating a unified customer record across conversational marketing, sales, and customer support. The new Freshworks CRM solution empowers companies to engage buyers directly through modern messaging channels,including WhatsApp and text messaging. It natively integrates with eCommerce platforms and packages marketing automation, multichannel campaigns (email, chat, WhatsApp, and SMS), and […]
Edgemesh, an eCommerce acceleration platform provider, launched Ad Protect, a major feature upgrade to its Edgemesh Server that identifies and protects companies against ad fraud and click fraud at the infrastructure level. Edgemesh combines real-time bot detection and IP reputation with machine learning to detect fraudulent clicks and then tag these visitors for real-time exclusion […]
Account-based marketing platform provider RollWorks has partnered with Drift in an integration that leverages the RollWorks Site Visitor API to identify known and unknown site visitors and deliver personalised chat experiences in real time through Drift’s Conversation Cloud. Drift’s conversational messaging software helps marketing and sales teams easily convert more inbound leads and communicate with […]
Sprinklr has integrated its Sprinklr Modern Care with Amazon Connect to unify the contact centre. With this integration, Sprinklr customers can now add voice services with Amazon Connect, and Amazon Connect customers can access a complete Unified-CXM platform from Sprinklr to give agents a 360-degree view of company conversations across more than 30 internal, digital, […]
SmithGeiger Group’s Elevate division, which specialises in advertising and marketing-related consumer research, and Futuri, a provider of AI-driven audience engagement and sales intelligence solutions for broadcasters, announced the launch of TopLine-Pivot. Specifically designed for the needs of television and digital video sales executives, TopLine-Pivot incorporates world-class offerings from these industry leaders to deliver custom, localised […]
