UJET’s AI-modeled Interaction Design for virtual agents helps companies identify the common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution. UJET, providing cloud contact centre solutions, launched AI-Modeled Interaction Design. It will help companies identify and value optimal virtual agent deployments leveraging customer insights to drive enhanced customer […]
The move will bolster Pattern’s ecommerce acceleration platform, helping companies drive traffic and conversions for product listings on direct-to-consumer websites. Pattern, a provider of ecommerce acceleration solutions, has acquired Current, a provider of an influencer marketing platform. The move will bolster Pattern’s ecommerce acceleration platform, helping companies drive traffic and conversions for product listings on […]
Accelerator will enhance the customer experience for the new virtual economy in partnership with the Dubai International Financial Centre (DIFC) Fintech Hive Emirates NBD, a banking group in the MENAT (Middle East, North Africa and Turkey), has launched a global accelerator programme for metaverse startups. It will enhance the customer experience for the new virtual […]
Instachat Builder shortcuts the entire process by automatically transforming any relevant text into training material, allowing customers to launch powerful chatbots. Botco.ai, a provider of conversational marketing solutions, launched Instachat Builder to accelerate the deployment of artificial intelligence-powered chat. It will allow companies to train Botco.ai’s chatbot directly on text information. “Historically, launching a chat […]
With Vervotech’s AI-powered Hotel Mapping, Rehlat will be able to structure their hotel information and, in turn, enhance the customer booking experience. Vervotech, a travel technology company and a B2B accommodation data management disruptor, added Rehlat, Middle East’s leading OTA, to its client list for its hotel mapping solution. Rehlat is one of the fastest […]
NBK encourages its customers to update their data and provide the bank with new e-mails and Virgin Mobile numbers. To help customers make their transactions faster, the National Bank of Kuwait (NBK) announced enabling customers to update their mobile numbers via NBK Mobile Banking App or NBK Online Banking, using their new Virgin mobile numbers. […]
SailPoint’s intelligent identity platform equips customers to meet the demands of today’s cloud-oriented enterprises by putting identity security at the core of digital business operations. Software investment firm Thoma Bravo acquired SailPoint Technologies Holdings, a provider of enterprise identity security, in an all-cash transaction valued at approximately $6.9 billion. “The closing of this transaction is […]
A Cloud Solutions Company and a Leading Salesforce Partner in MENA come together. Publicis Sapient, a digital business transformation company, announced the acquisition of Changi Consulting, a cloud solutions company. Based in Dubai, UAE, Changi was founded in 2010. As Salesforce’s longest-running partner in the UAE, Changi has represented Salesforce in the UAE over the […]
Besides having Khoros’ online community software, companies will also gain access to Grazitti’s community and digital marketing services. Grazitti Interactive, a global digital services provider, and Khoros, a digital customer engagement software and services provider, have partnered for online community development. The partnership expands an already existing eight-year relationship enabling customers to deliver online community […]
Zain Bahrain, a telecommunications operator in the kingdom, deployed the Internet of Things (IoT) technology in collaboration with Ericsson after its announcement last year. Zain Bahrain deployed the new technology commercially in the kingdom, based on narrowband radio standard that aims to support Bahrain in achieving its National Telecommunication Plan (NTP)- 5 machine-to-machine (M2M) aspiration, […]
