Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers. Quantiphi has had significant successes with Conversational AI, building CX enhancement solutions for all industry verticals, especially Healthcare, Banking & Financial Services, and Public Sector. The company deeply integrates with Google Cloud Contact Center AI […]
Saudi Arabia-based food delivery app Jahez has fully acquired The Chefz, a Saudi Arabia-based dessert delivery platform for $172.9 million. Earlier this year, Jahez, founded by Ghassab Al Mandel in 2016, was listed on the Saudi Exchange’s Parallel Market (Nomu), with a market capitalisation of $2.4 billion. Once the acquisition is completed, the share capital […]
Just over half, 52 per cent, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43 per cent last year. That’s a prime finding of a Paysafe research report that polled 1,100 retailers in a dozen countries. The checkout glitches could indicate retailers are losing millions of dollars, according […]
GridX, the enterprise rate platform provider to modern utilities, and SEW, the provider of digital customer and workforce experience platforms to utilities, signed an agreement to integrate GridX with SEW’s Digital Customer Experience (CX) Platform – Smart Customer Mobile (SCM). Combining GridX’s ability to tell customers the exact value of their clean energy decisions with […]
Magentrix PRM announced that it is now a HubSpot app partner. App Partners are independent software vendors who have built an integration with HubSpot and been accepted to the App Marketplace. Vendors utilising HubSpot as their CRM, can leverage the Magentrix integration for managing and growing their partner ecosystems, with a multitude of tools for […]
Uberall, a provider of hybrid customer experience (CX) solutions, has enhanced its Uberall CoreX platform with Messages, a complete messaging solution that helps multilocation businesses shorten their customers’ paths to purchase via live agents and AI chatbots. “While many companies understand the importance of customer convenience, they often consider it a daunting proposition to give […]
LiveIntent has launched Identity Enrichment on Salesforce AppExchange, enabling companies to bridge their customer data to identify, demographic and behavioural data from the LiveIntent Identity Graph. LiveIntent’s Identity Enrichment app will provide customer matching against multiple identifiers, including emails, mobile identifiers, addresses, and phone numbers. Once matched, LiveIntent will dedupe, cleanse, append, and enrich first-party […]
Braze, provider of a customer engagement platform, and Credera- a global boutique consulting firm both have adopted AWS to transform their advertising and marketing initiatives. AWS has an advertising and marketing solutions, built to meet the needs of advertising agencies, marketers, publishers, ad technology providers, and analytics service providers. This initiative helps customers deliver personalised […]
Verint, The Customer Engagement Company, announced that Startek is leveraging Verint Speech Analytics to derive insights from the company’s more than 500 million annual customer interactions. Startek is a global provider of tech-enabled customer experience management solutions, digital transformation, and technology services to leading brands. More than 43,000 Startek agents serve a broad range of […]
Amazon Web Services at its AWS re: Invent conference, introduced artificial intelligence capabilities for Amazon Connect, its cloud contact centre suite, with features to improve the customer service agent experience and performance. The four core components being introduced are as follows: Forecasting, capacity planning, and scheduling to help teams determine staffing support level needs based […]
