Online Checkout Posing Challenges For Small Retailers
Just over half, 52 per cent, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43 per cent last year. That’s a prime finding of a Paysafe research report that polled 1,100 retailers in a dozen countries. The checkout glitches could indicate retailers are losing millions of dollars, according […]
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Just over half, 52 per cent, of small to medium retailers have experienced checkout issues during surge shopping periods, up from 43 per cent last year.
That’s a prime finding of a Paysafe research report that polled 1,100 retailers in a dozen countries.
The checkout glitches could indicate retailers are losing millions of dollars, according to a press release on the findings.
Almost three-quarters (74 per cent) of SMBs report that checkout continues to be a serious competitive advantage. Nearly a third (31 per cent) who have experienced a surge-related issues with checkouts lost upwards of $100,000 — with common issues including checkout system slowdown (46 per cent) and a failure to authorize payments (31 per cent).
Around three-quarters, (73 per cent) of merchants surveyed believe adopting newer ways to pay would help add value to their business. Debit cards (75 per cent) and credit cards (72 per cent) continue to lead the table of payment processing methods offered.
