Its dashboard reviews speaking behaviours across emotion cues and critical conversation topics. All calls are reviewed with specific targets automatically identified. Cogito, a real-time coaching and guidance solution provider, introduced personalised coaching features to better support employees handling complex customer service inquiries and focus on professional development based on each agent’s skills. Personalised coaching delivers […]
Lead up to White/Yellow Friday, taking place in the last week of November, marks the most crucial time of the year for eCommerce mobile marketers in the country With ecommerce in the UAE forecast to generate $8 billion in sales by 2025 and UAE consumers shopping more via mobile apps, retailers are justifiably doubling down […]
With this partnership, buyers can access addressable TV and streaming inventory. Yahoo has expanded its partnership with DirecTV Advertising to include set-top box (STB) data. With the expanded partnership, Yahoo’s demand-side platform (DSP) customers can activate TV usage data from millions of DirecTV households. Yahoo is the only omnichannel DSP to access DirecTV Advertising’s STB […]
Post-pandemic, Grocart boosted operations of Over 1000 One-Stop-Shops in the UAE, helping them thrive and survive. Grocart has delivered over 10,000 orders and signed partnership agreements with market-leading suppliers, with over 3000 products on Grocart from over 200 brands. The company hopes to expand its smart B2B operations across the MENA region after a successful […]
Updates will help companies deepen customer engagement and elevate customer experiences across all channels. At its Sitecore Symposium event, Sitecore, a digital experience software provider, launched composable offerings and updates to help companies deepen customer engagement and elevate customer experiences across all channels. These new solutions include Sitecore Search, an artificial intelligence-powered search and discovery […]
With this partnership, advertisers will gain control over where and around what content their campaigns run. Nextdoor and Oracle Advertising, a provider of real-time attention analytics, have partnered to offer greater transparency and controls to Nextdoor advertisers. The partnership involves Oracle Moat, part of Oracle Advertising, a measurement and marketing analytics suite to measure media […]
It will ensure uniformity and adherence to the taxonomy and rules our clients have put in place. Claravine has integrated its data standards cloud data integrity platform with Google Ads, Snapchat Ads, and Pinterest Ads Manager. It will help Claravine users improve naming compliance, metadata capture, and enrichment while maintaining connection points between key datasets […]
To enhance customer service in UAE, HONOR recently inaugurated a service and repair centre in partnership with PEDIGRI Technologies. Taking another step towards providing the best customer care experience to users in the UAE, HONOR brought a wide array of services focused on enhancing the customer’s and post-sale experience, including Cloud Services and a Service […]
Connect2MyDoctor, the comprehensive virtual care platform that firmly established itself as a leading online healthcare service provider in Asia and the Middle East, has signed a Memorandum of Understanding (MoU) with the University of Sharjah to exchange scientific and medical expertise. The institutions have agreed to collaborate on research activities extending to data collection, analysis, […]
Shopify merchants can capture customer video reviews at scale, publish videos to their stores, and allow shoppers to search inside videos to expedite their purchase decisions. Vyrill announced that it is launching an In-Video Search app for Shopify merchants to deliver on their three most important KPIs – customer acquisition, page engagement, and revenue. The […]
