Dialpad Launches AI Labs
Dialpad extends its AI capabilities to include real-time assistance, virtual agents, AI CSAT, and more Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies to automate business processes and provide predictive insights. The company pioneered the use of AI in real-time speech recognition engines for business conversations and has […]
Topics
Dialpad extends its AI capabilities to include real-time assistance, virtual agents, AI CSAT, and more
Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies to automate business processes and provide predictive insights.
The company pioneered the use of AI in real-time speech recognition engines for business conversations and has since extended its AI capabilities to include real-time assistance, virtual agents, AI CSAT, and more.
“Over the next five years, Dialpad is committed to the scientific research required to move the benefits of AI to the next level,” said Craig Walker, CEO, and Founder of Dialpad, in a statement. “Dialpad’s intuitive Ai insights will simplify how work is done by enabling the end users to become more informed decision-makers and better understand customers’ unique needs.”
“There is a huge opportunity to leverage AI to drive customer intelligence for every business in the world, which is why we’re bullish on AI-powered insights, such as AI CSAT, churn prediction, and revenue prediction. Another major area for us is workflow automation to leverage AI to save time and increase productivity, so we’re doubling down on our search and information retrieval capabilities to do things such as suggest answers to questions and append notes to CRM records,” said Dan O’Connell, Chief Strategy Officer of Dialpad, in a statement.
