With minimal IT involvement needed to build, modify, test and deploy these experiences, enterprises can expect up to 90% reduction in effort and time-to-market. Infosys, a next-generation digital services and consulting company, launched Infosys Equinox Studio to help businesses shape, integrate, publish and manage next-generation composable, computational commerce experiences from a single low-code/no-code cloud-native platform. […]
Expansion of the SCA will help enterprises gain knowledge and insights about their customers through Treasure Data’s customer data cloud Treasure Data, an enterprise customer data platform (CDP) provider, announced a multi-year strategic collaboration agreement (SCA) with Amazon Web Services, Inc. (AWS) to help companies accelerate digital transformation journeys and deliver omnichannel connected customer experiences. […]
Using Acxiom’s new offering, companies can control which data comes in, how it’s linked to other data, and grant permission on how it’s used. Acxiom, a customer intelligence company, has launched a public, cloud-based data clean room built with Snowflake, the data cloud company. This offering allows users to share data with partners and platforms […]
This feature assists companies in keeping track of what was discussed and the necessary action items after the call Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM), is introducing a new feature, Call Summarisation, which generates an automatic content summary through a transcript and identifies critical points discussed in […]
Porcelain homewares designer and retailer Lladró has debuted a new US store concept that submerges visitors into an alternate reality Lladró has announced the opening of a new store in New York, the first in the US with the brand’s new concept, dedicated to showcasing Lladró’s most innovative and groundbreaking creative designs and collaborations. The […]
GoTo Customer Engagement provides simple customer communication with new two-way digital channels, including SMS campaigns, webchat, and social media to help grow your business GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced the launch of GoTo Customer Engagement. This new multi-channel solution […]
Vi is using Sprinklr’s Unified-CXM platform to engage with negative Google reviews in a positive way Sprinklr, the unified customer experience management platform for modern enterprises, announced that Vodafone Idea Limited (Vi) – a leading telecom service provider in India – is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to transform […]
LadderUp launches for local retailers in Atlanta, Birmingham, Detroit, Houston and Washington, D.C., providing business owners with capital, e-commerce-focused technical assistance, and education from industry leaders Applications opened up for LadderUp, an innovative new accelerator program from retail technology company Shipt that will equip local retailers with the tools needed to thrive in an ever-evolving […]
Powered by the Freshworks Neo platform, the Freshworks CX and CRM integrations with WhatsApp, Instagram Messaging, and Facebook Messenger enable teams to deliver intelligent and personalised messages at scale Freshworks Inc. announced that companies worldwide have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and […]
Uniphore, a conversational AI and automation provider, has acquired Red Box, the open enterprise platform for capturing voice, screen and metadata from conversations Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post-call, is a powerful addition to Uniphore’s portfolio and will bolster the capabilities of the […]
