The initiative will become the benchmark for how carbon emission signals are sent and received programmatically IAB Tech Lab, the global digital advertising technical standard-setting body, announced at IAB’s Annual Leadership Meeting the launch of the Green Supply Path Initiative to assist the advertising industry in meaningfully lowering carbon emissions via supply path optimisation. “Programmatic […]
The free tool allows businesses of all sizes to customise the way their information appears across Apple apps Apple introduced Apple Business Connect, a free tool that allows businesses of all sizes to claim their location place cards and customise the way key information appears to more than a billion Apple users across Apple Maps, […]
MediaGo announced that it will have a premium exhibition booth at Affiliate Summit West (ASW) 2023 in Las Vegas on January 24 and 25 to showcase the upgraded technology, platform design and new powerful partnerships MediaGo is a global AI-integrated marketing platform under the Baidu Global brand. The platform provides global cross-media integrated marketing solutions, […]
The partnership is a holistic approach to automation and accountability in auto retail Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, are excited to announce a strategic partnership and presence at the National Automobile Dealers Association (NADA) show in Dallas on […]
Kroger uses cutting-edge AI and data analytics to optimise daily work planning and enhance stores for customers Google Cloud and Deloitte announced a strategic collaboration with Kroger to help the grocery chain use cloud technologies to increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, […]
The deal combines PartnerHero’s reputation for unparalleled quality with SupportOps’ expertise in CRM administration PartnerHero, an outsourced customer operations provider, announced that it has acquired SupportOps, a provider of CRM implementation and customer support automation services. PartnerHero will immediately begin offering Zendesk implementation and administration services through the SupportOps brand. Headquartered in the New York […]
The multi-year agreement spans US, Mexico and Poland markets, providing Netflix with linear and streaming audience data for a holistic view of media consumption behaviour Nielsen has announced an expansion of its relationship with Netflix, which includes a multi-year agreement to provide linear and streaming audience data across the US, Mexico and Poland. In the […]
Campaign Manager is a first-of-its-kind planning tool that gives marketers a holistic view of their campaigns in Mailchimp Intuit Mailchimp, the global leader in email marketing and automation, is launching Campaign Manager, a new way for marketers to plan, execute, and track their marketing campaigns across multiple channels—like email, text messaging, social media ads, and […]
Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Text is rapidly becoming a vital element of the customer service experience and is being prioritised by businesses, with […]
The move to a cloud-based contact centre allows Apple FCU to evolve beyond basic, legacy telephony and a traditional on-premises mindset Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalised, caring, and friendly service using the Talkdesk Financial Services Experience Cloud™ […]
