The new platform combines Amdocs’ Commerce and Care suite and Microsoft Cloud solutions, creating a pre-integrated and telco-verticalised solution. Amdocs, a provider of software and services to communications and media companies, has partnered with Microsoft to launch the Customer Engagement Platform. It aims to empower service providers to improve their engagement and end-user experiences and […]
Dice Communications offers a range of IT solutions, including networking, infrastructure, disaster recovery, and IT managed services. Waterfield Tech, a customer engagement solutions provider, has acquired IT and telecommunications company Dice Communications, broadening its solution portfolio and value-added services for contact centres. Financial terms of the deal were not disclosed. Dice Communications offers a range […]
With Sendinblue’s integration, businesses can send one-to-one or mass marketing messages to their customers and prospects Sendinblue, providers of a digital marketing platform for small to mid-sized businesses, has integrated with the WhatsApp Business Platform to enable one-to-one or mass marketing messages. With Sendinblue’s integration, businesses can send one-to-one or mass marketing messages to their […]
Kore.ai AgentAssist on Service Cloud Voice will automate manual tasks and support agents in real-time throughout their customer engagement with contextual information and suggestions for the next-best actions. Kore.ai has launched Kore.ai AgentAssist for Salesforce Service Cloud Voice on Salesforce AppExchange, empowering companies to leverage artificial intelligence-powered intelligent virtual assistants (IVAs) to manage their lead […]
EVOLVE integrates the power of artificial intelligence (AI) and machine learning, including generative AI, to give franchisors and enterprises intelligent tools that empower their local teams to get the most from their digital marketing efforts. Evocalize, the provider of industry-leading technology that powers cross-channel digital marketing solutions, launched EVOLVE, a new artificial intelligence layer applied […]
Lydonia will now be able to offer customers a conversational AI chatbot and integrate the tech alongside employee-facing automation. Boost.ai, a cloud-based conversational artificial intelligence provider, is partnering with Lydonia Technologies, a provider of intelligent automation solutions.Lydonia will now be able to offer customers a conversational AI chatbot and integrate the tech alongside employee-facing automation. […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Toyota Launches AR Experience For Toyota Crown Toyota has […]
Shoppers can customise, explore and test drive the new model virtually via an app-free WebAR platform Toyota has launched an AR experience for US car buyers interested in the latest model of the Toyota Crown. The carmaker’s “Says So Much” campaign, which kicked off last month, uses digital out-of-home (DOOH) ads that push consumers to […]
New partner integration brings together Qonsent SmartQontract and RampID for seamless first-person consent and brand activation Qonsent, the consent enablement and consumer trust platform, announced a partnership with LiveRamp, the data enablement platform for the safe, easy, and effective use of data. The two leaders provide brands and marketers with a turnkey, first-person consent integration […]
Lusha, the B2B go-to-market intelligence platform, announced the launch of its ‘Warm Outbound’ capabilities, enabling customers to identify and reach millions of market-ready prospects directly The new product suite enables data-driven sales signals to identify the products and services companies are interested in and how close they are to buying. As a result, marketing and […]
