This new partnership will enable organisations to take their customer engagement to the next level. Verint is partnering with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint Digital-First Engagement solutions to midmarket and enterprise businesses worldwide. Eventus is now a Verint value-added reseller partner. “We’re proud to be a reseller partner to […]
The Jivox ROISimulator uses performance data from over 10,000 live DCO campaigns spread across 500 brands to predict performance with returns, and compares them to our aggregated campaign benchmarks. Jivox, a personalised dynamic creative technologyprovider, announced the availability of ROISimulator, a predictive model for DCO returns that gives global brands a glimpse of the ROI […]
GroupBy’s new search and browse evaluation tool provides merchandisers with enhanced insight into the effectiveness of their merchandising rules and campaigns. GroupBy, a SaaS-based B2C and B2B ecommerce product discovery and search provider makes it easier than ever for retailers to build a compelling shopping experience with several significant updates to its Product Discovery Platform […]
Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models Freshworks announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. […]
Leveraging user-generated content, Cohora optimises customer engagement and behaviour. Cohora has opened its Brand Customer Network and engagement platform for businesses. Leveraging user-generated content, Cohora optimises customer engagement and behaviour and gives companies the means to offer customer-to-customer and brand-to-customer conversations to promote their brands and products and allow customers to play a unique role […]
The companies will leverage SpeechLogix’s advanced contact centre solution and CM.com’s omnichannel business messaging API. CM.com, a provider of conversational commerce solutions, is partnering with SpeechLogix, a provider of automated voice technology. Together, the companies will leverage SpeechLogix’s advanced contact centre solution and CM.com’s omnichannel business messaging API. The integration of CM.com’s API into SpeechLogix’s […]
The platform is powered by TesseractDB, CleverTap’s proprietary data engine, which is built for real time triggering and segmentation with high performance, low latency, and massive economies of scale. CleverTap, an all-in-one customer engagement platform, unveiled CleverTap Gaming. It will go live in the summer of 2023. Through full player management, the latest offering will […]
The Merchandising Studio provides no-code automation tools, category-level analytics and discovery channel data to pinpoint optimisation opportunities, insights into customers’ online experiences. Algolia has launched Merchandising Studio, a no-code interface that uses Algolia’s artificial intelligence to help merchandisers enhance business outcomes in real time at every stage of the shopper journey. The Merchandising Studio provides […]
Sprinklr Service is an AI-powered CCaaS platform that enables agents to serve customers across digital, social, and voice channels. Sprinklr launched the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform with more than 650 new features and innovations for the four Sprinklr product suites, including 120 contact centre-as-a-service (CCaaS) features and […]
The new AI-powered features include AI Search built into ServiceNow Next Experience, uses AI and natural language processing to help service delivery workers find information faster. ServiceNow unveiled a major platform expansion with the Now Platform Utah release. The latest version of the intelligent, end-to-end platform for digital transformation includes artificial intelligence-powered process mining with […]
