Voice of Customer

Iris can respond to reviews, trigger follow-ups, surface insights and move work into existing systems, while keeping users in control of how and where AI is applied.

Speaking at the CX NXT, Alexander Genov, Head of Customer Experience Research, Zappos said appealing to customers’ emotions is more powerful than pricing. When businesses measure its growth by numbers, they can lose sight of their customers as people. But the best customer-centric companies not only put their customers first – they design products and […]

Talkwalker, the social listening and analytics company, announced the appointment of Joseph Fuster as its new chief sales officer. In this role, he will oversee the global expansion of Conversational Intelligence enterprise initiatives of Talkwalker in the US, Europe, and Asia.  Fuster’s experience also includes global sales leadership roles at SAP, Salesforce, and Siebel. “I […]