CX
How Do You Use Data To Improve CX?
Customer data, when used optimally, can help companies predict trends and avoid backlash.
Customer data, when used optimally, can help companies predict trends and avoid backlash.
Coffee connoisseurs are happy to indulge in the craft, but that doesn’t mean they don’t like a good deal. Panera Bread tapped into this idea when it introduced a new concept of coffee subscriptions in 2020 — $8.99 a month for a bottomless cup of unlimited hot or iced coffee. It not only gratified every […]