CX
The Rise of The Subscription Economy
Subscribers need exceptional experience. A misstep and they will not hesitate to cancel and move to a competitor.
Subscribers need exceptional experience. A misstep and they will not hesitate to cancel and move to a competitor.
As Netflix looks to regain lost revenue, co-CEO Reed Hastings announced that it was “open” to offering lower-priced tiers with ads It seems the subscription streaming service has reached a point of never say never. After years of resisting advertisements, Netflix is now considering cheaper subscription plans supported by ad revenue. In an earnings call, […]