With the decentralisation of data and content, users no longer rely on traditional channels to govern their virtual existence — they can create, share, and consume in micro-worlds that reflect their personal values and tastes, says Haitham Elkhatib, Vice President of MEA at Sprinklr. Haitham Elkhatib is Vice President of MEA at Sprinklr. Elkhatib is […]
Global Unified Customer Experience Software provider continues to scale operations in the Middle East. Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with the Abu Dhabi Digital Authority to help Abu Dhabi Government Entities (ADGEs) adopt and scale unified CX programmes to improve citizen experiences and engagement across the region. “This partnership is […]
Sprinklr will enable Nakheel to unify its customer experience and marketing strategy across more than 50 social media accounts Sprinklr, the Unified-CXM platform for modern enterprises, announced that Nakheel, the property developer, is leveraging Sprinklr to unify its customer experience and marketing strategy across more than 50 social media accounts. “We are committed to getting […]
Vibe Martech Fest’s (VMF) second Saudi Arabia edition will take place in person on October 18 and 19, 2022. Vibe Martech Fest – KSA is a two-day in-person summit that will engage the marketing leaders’ community in the Kingdom to discuss solutions to the most pressing Martech challenges. Saudi Arabia is perfectly poised to embrace […]
Sprinklr introduced Sprinklr Modern Care Lite, an enterprise-grade customer support solution that can be deployed in just minutes. Modern Care Lite is an out-of-the-box version of Sprinklr’s digital-first, unified customer support solution, Sprinklr Modern Care. Modern Care Lite allows organisations to deliver customer support on channels like social, messaging, chat, email, and voice, all from […]
Sprinklr, a unified customer experience management platform provider, has become an official partner in the TikTok Content Marketing Specialty that is a part of the TikTok Marketing Partner Program. Sprinklr was TikTok’s first advertising partner in 2020, and the addition of the Content Marketing Specialty helps marketers use Sprinklr to manage, execute, and optimise both […]
Sprinklr, a unified customer experience management platform provider, has partnered with Twilio, a customer engagement platform provider, integrating Twilio voice and SMS technology with Sprinklr Modern Care. The result is a comprehensive, cloud-based contact center platform for omnichannel customer care. Twilio provides communications platform-as-a-service (CPaaS) infrastructure, while Sprinklr Modern Care delivers an artificial intelligence-powered contact […]
Elon Musk casts his shadow over industry announcements this month. However, other company news is not to be missed. April ends with $44 billion exchanging accounts. An Elon Musk-led Twitter promises quite a spectacle, and the world is curious to know more. Although the tech billionaire stole the show, the month was flooded with partnerships, […]
Sprinklr has integrated its Sprinklr Modern Care with Amazon Connect to unify the contact centre. With this integration, Sprinklr customers can now add voice services with Amazon Connect, and Amazon Connect customers can access a complete Unified-CXM platform from Sprinklr to give agents a 360-degree view of company conversations across more than 30 internal, digital, […]
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises announced the launch of Sprinklr Modern Care Voice. Built on Sprinklr’s unified CXM platform, Modern Care Voice marks Sprinklr’s entry into the Contact Center as a Service (CCaaS) market with a voice offering informed by insights from modern channels, a radically different solution to […]
