ServiceNow

Now Assist incorporates generative AI features such as case, incident, and agent chat summarisation, virtual agent, and search capabilities.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.

Now Assist for Virtual Agent uses generative AI to deliver more direct, relevant, and conversational responses to questions—and to connect exchanges to digital workflows across the Now Platform.

BigID automates the discovery and classification of personal, regulated, critical, and sensitive data in the Now Platform.

ServiceNow plans to add G2K’s smart technology to the Now Platform, enabling businesses to action digital and in-store data with workflows. 

Infosys leveraged ServiceNow technology to build Infosys Live Operations, which integrates with legacy and digital environments for technology stack optimisation. Infosys, a provider of digital services and consulting, worked with ServiceNow, a digital workflow company, to launch the Infosys Live Operations platform, aimed at enhancing customer experiences for telecom providers. Infosys leveraged ServiceNow technology to […]

The new AI-powered features include AI Search built into ServiceNow Next Experience, uses AI and natural language processing to help service delivery workers find information faster. ServiceNow unveiled a major platform expansion with the Now Platform Utah release.  The latest version of the intelligent, end-to-end platform for digital transformation includes artificial intelligence-powered process mining with […]

Waylay will empower service organisations using ServiceNow for asset management with its Digital Twin platform to resolve several issues Waylay, a provider of digital transformation and hyper-automation solutions, has joined the ServiceNow Partner Program to help businesses automate and boost their field service operations. Waylay will empower service organisations using ServiceNow for asset management with […]

ServiceNow and Zoom at Zoomtopia, Zoom’s annual customer event, announced an expanded partnership and integrations. As part of that activity, ServiceNow unveiled ServiceNow Employee Center for Zoom so employees can access Employee Center directly within Zoom. This solution builds on the ServiceNow Virtual Agent integration with Zoom Team Chat. ServiceNow Employee Center for Zoom allows […]

Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to […]