Salesforce

Recent advancements include seamless Hyland product integrations alongside updates to the company's existing agentic automation, content intelligence, and core content management capabilities.

The new Agentic Commerce Protocol (ACP), co-developed by Stripe and OpenAI, provides a framework for retailers and brands to interact with consumers through AI agents and facilitate a seamless, instant checkout experience.

The acquisition will bring Apromore’s domain expertise in process intelligence and optimisation directly into the Salesforce platform.

Together, Perficient and Salesforce are making a joint commitment to help businesses evolve into agentic enterprises to enhance employee performance, unify data, accelerate decision-making, and deliver more personalised CXs.

SmartClips and Account Briefs launch alongside an upgraded Coaching Agent and deeper Microsoft Teams and Outlook integrations, advancing Momentum’s mission to create more business activity and drive measurable revenue growth.

By integrating social conversations into Salesforce, Sprout Social enables businesses to unify social data with their customer data to deliver better, personalised service–helping them build trusted brands.

With a new suite of tools and a fresh brand experience, EasySend enables any business team to instantly create smart, AI-powered customer journeys that accelerate processes and boost satisfaction.

Salesforce will support Informatica in delivering AI-powered data tools that unify, manage, and connect data across cloud, hybrid, and multi-cloud environments in one platform.

Convergence’s talent is expected to play a key role in advancing Salesforce’s broader AI agent roadmap, powering innovation across deep research, task automation, and industry-specific solutions.

With Five9 Fusion for Salesforce, organisations gain a powerful advantage in delivering seamless, AI-driven customer experiences.