Qualtrics launched Qualtrics Social Connect, a digital customer service and social listening solution that enables contact centre, marketing, and customer experience teams to capture, analyse, and respond to customer service requests through chat, email, and social media. Qualtrics Social Connect provides a single unified inbox, automated chat responses, and deep insight into the social trends […]
Qualtrics has partnered with UPS to make Qualtrics’ Delighted experience management solutions immediately available to UPS small and medium-sized business (SMB) customers. Businesses can now access Delighted customer experience software as part of the UPS Digital Connections program, a one-stop-shop that helps UPS customers integrate with leading technology and services to accelerate their growth. Through […]
Qualtrics released XM Discover as part of the Qualtrics XM Platform to help companies tune into conversations and better understand what customers and employees want and expect. The Qualtrics XM Platform lets companies ask people how they feel about their experiences, analyse the data with artificial intelligence-driven analytics, and take action on their direct feedback, […]
In the post-pandemic world, one thing that stayed constant was the steady flow of mergers and acquisitions in the tech world. Here is our list of the top 20 M&As. November Intuit Acquires Mailchimp Intuit, best known for its financial service offerings, acquired the email marketing company Mailchimp. As part of the agreement, Mailchimp will […]
ServiceNow and Qualtrics have partnered to create a joint solution that combines ServiceNow’s digital workflows with Qualtrics’ experience management technology. The partnership will enable organisations to harness and act on customer and employee experience data in the Now Platform, in real time. Organisations can now import customer experience data from Qualtrics into the Now Platform […]
Qualtrics, creator of the Experience Management (XM) category, is launching the Brand Impact Simulator, a self-service tool that helps brand leaders understand and prioritise any brand attribute—such as “easy to use” or “ethically sourced”—that have the greatest impact in helping them win new customers. Organisations can use the Brand Impact Simulator to improve the efficiency […]
Experience Management (XM) provider and creator of the XM category Qualtrics, announced the launch of new solutions to help B2B and B2C firms accelerate innovation across their digital channels. Expanding upon the catalogue of digital solutions already released this year, these out-of-the-box solutions enable digital teams to quickly and effectively design and optimise the web […]
CoreXM unlocks powerful solutions to help experience management professionals analyse vast amounts of experience data (X-data), improve feedback quality, and take action on insights in real-time. Qualtrics, the leader in customer experience and creator of the experience management category, recently launched CoreXM™, the industry-leading insight solution and foundation of experience management (XM). CoreXM encapsulates all […]
When one of the largest beverage brands was looking for an analytics solution that could help them monitor, manage, and increase sales globally. Think Big Analytics, who had previously built a customised data lake for the brand, was commissioned to work on a consumer analytics program to boost sales. With bespoke data applications and tools, […]
Omnisend annual research on email newsletters analysing the best times to send campaigns finds that emails sent at 8 am perform the best on Open Rates, Click-through Rates, and number of orders. Omnisend, an omnichannel marketing platform built for ecommerce, has released a report analysing over 2 billion campaigns sent by marketers using the platform. […]
