Upon completion of the deal, Qualtrics will become a privately held company and will continue to be led by CEO Zig Serafin Private equity firm Silver Lake, in partnership with Canada Pension Plan Investment Board (CPP Investments), will acquire Qualtrics for approximately $12.5 billion. Upon completion of the deal, Qualtrics will become a privately held […]
Qualtrics introduced partnerships with Twilio, Five9, and Merkle. Qualtrics expanding partnership with Twilio, a customer engagement platform provider, led to a no-code connector that allows real-time data sharing between the Twilio Segment customer data platform and Qualtrics’ Experience iD (XiD). It offers a combined view of operational engagement data, like content engagement, purchases, user logins, […]
By providing implementation at a fixed cost, the new solution enables retail banks and credit unions to set up CX improvement projects. Qualtrics has launched the Retail Banking Accelerator to help financial services organisations adopt the Qualtrics Foundational Customer Experience (CX) solution. By providing implementation at a fixed cost, the new solution enables retail banks […]
Everyone from program managers to CEOs will be inspired to win on experience and learn practical ways to help their organisations create more human connections with customers and employees Qualtrics, the leader and creator of the experience management category, announced the full agenda for X4™: The Experience Management Summit. After a three-year hiatus, the world’s […]
Qualtrics has launched Manager Assist, a platform that empowers managers to listen to, understand, and act on feedback from their teams in real time. Manager Assist brings together and analyses the feedback employees offer through engagement surveys, and, with Qualtrics Discover, what employees are saying on public channels. It will tap into Qualtrics’ XM Benchmarks […]
CrossXM allows organisations to predict how employee experience investments will pay off in brand value. Qualtrics launched CrossXM to provide company leaders with automated insights into how their employee, customer, and brand experiences impact one another, helping them identify actions they can take to drive the biggest impact across their businesses. With Qualtrics CrossXM, organisations […]
Your business growth can be turbocharged if you invest in the right customer experience management software (CEM). However, choosing one can be confusing with so many CEM tools available. The enterprises treating their customers often thrive in business. They have systems in place to demonstrate that consumer voices matter. It generates long-lasting loyalty and trust […]
Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to […]
Qualtrics announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Customers today expect companies to respond quickly to their questions and issues across any channel: on social media, they expect a […]
Qualtrics has integrated its Qualtrics XM Discover artificial intelligence technology into SAP Service Cloud. Through the integration, Qualtrics XM Discover will analyse all of the structured and unstructured feedback coming into the SAP Service Cloud, including agent notes, support conversations, chat, social media posts, and review sites. Using natural language understanding to tune into customer […]
