As the weather changes, it is time to reflect on a customer grouse that may seem small now but has the potential to snowball. “Low satisfaction scores, increasing complaint volume and negative response to surveys might indicate a poor experience. The reason could be something as simple as not targeting preferred channels,” says Kunal Badiani, […]
When he talks, Brian Solis, Global Innovation Evangelist at Salesforce, digital anthropologist and futurist and author of eight books, including The Experience When Business Meets Design, uses the words challenge and opportunity interchangeably. The pandemic, he says, is an opportunity to reimagine the way customers experience a brand by considering changing consumer behaviour and redefining brand […]
Bom Kim sold his first venture fresh out of college. Fast forward two decades, and the serial entrepreneur is joining the ranks of the world’s richest with his Coupang Inc listing. Shares of the e-commerce giant, backed by SoftBank Group Corp., surged as they began trading in New York on Thursday. According to the Bloomberg […]
