Microsoft Teams

The latest conversational AI enhancement empowers customer service teams by ensuring that users receive instantaneous, accurate, and efficient responses

The 8x8 Phone App for Microsoft Teams streamlines the user experience and administrative overhead by holding calls natively in Teams.

Customers can stay organised with teams and channels; schedule and conduct meetings; share and access files; and add apps to bring tools into Teams.

Customising and filtering notifications ensures high-value and time-sensitive leads get the immediate attention they require.

By integrating with Microsoft Teams, users can share videos and related content with colleagues without leaving the UserTesting platform. UserTesting, a provider of experience research and insights, has updated the UserTesting Human Insight Platform with artificial intelligence powered behavioural analytics for friction detection and a Microsoft Teams integration. The platform updates help companies identify what […]

The solution allows the conversation to be transitioned with full context to live chat, where subject matter experts handle the queries on eGain’s Advisor Desktop, while users get their questions answered from within Teams. eGain, providers of a knowledge platform for customer engagement, has integrated its eGain Knowledge Hub with Microsoft Teams with a certified […]

The acquisition expands Alchemer’s ability to help brands close the loop with their customers Alchemer, a global leader in experience management and enterprise feedback technology, announced the acquisition of Apptentive, the industry leader in mobile feedback technology. This acquisition provides Alchemer customers with a more in-depth method of collecting feedback from mobile customers and gives […]

ChurnZero and Snowflake give users more insight to keep customer accounts healthy, with no developer resources required on the user’s part. ChurnZero has integrated its customer success platform with Snowflake’s Data Cloud allowing users to sync data from Snowflake directly into their ChurnZero dashboards, giving them a single source of information on accounts, contacts, events, […]

Groopit helps employees capture customer feedback after every call, right from their existing workflows in Salesforce. Groopit, a provider of crowdsourcing software, has launched the Groopit for Salesforce app, allowing companies to gather actionable insights from employees working in Slack and Microsoft Teams. Employees can share information, associate each insight with an account or opportunity, […]

Microsoft introduced Microsoft Viva Sales, which enriches any CRM system with customer engagement data from Microsoft 365 and Microsoft Teams and leverages artificial intelligence to provide personalised recommendations and insights for sellers. Viva Sales enables sellers to capture insights from across Microsoft 365 and Teams, eliminate manual data entry, and receive AI-driven recommendations and reminders. […]