Louis Summe

The partnership integrates Neustar Caller Name Optimisation (CNO) and SmartDial solutions into LiveVox’s four outbound dialling solutions. Neustar and LiveVox are collaborating to help improve outbound customer contactability. The partnership integrates Neustar Caller Name Optimisation (CNO) and SmartDial solutions into LiveVox’s four outbound dialling solutions. CNO helps enterprises designate verified business numbers for all outbound […]

LiveVox Holdings, a cloud-based provider of customer service and digital engagement tools, released the results of a study conducted by Forrester Consulting to identify the key use cases and challenges when deploying AI technology in the contact centre. The study, entitled “Contact Centres and AI: Sounds Like You Need Help Full Benefits” surveyed 315 IT […]