Neustar, LiveVox Improve Outbound Customer Contactability

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The partnership integrates Neustar Caller Name Optimisation (CNO) and SmartDial solutions into LiveVox’s four outbound dialling solutions.

Neustar and LiveVox are collaborating to help improve outbound customer contactability. The partnership integrates Neustar Caller Name Optimisation (CNO) and SmartDial solutions into LiveVox’s four outbound dialling solutions.

CNO helps enterprises designate verified business numbers for all outbound calls, ensuring they are not mislabeled, tagged as spam, or blocked. SmartDial is a dialer workflow automation engine that provides dialers with pre-loaded contact intelligence and the best day and time for reaching specific contacts.

“In today’s complex and highly regulated digital communications landscape, our goal is to continuously improve the ways our contact centre customers connect to their consumers to make the experience as quick and seamless as possible,” said LiveVox CEO and co-founder Louis Summe in a statement. “Communicating with consumers, however, is becoming more difficult because contact information is continuously changing, and people are not answering their phones if they don’t know or trust who is calling. Integrating CNO and SmartDial into our platform will help enhance our capabilities with identity-based solutions and enable organisations to connect with consumers and get the most out of each dial, saving time and resources.”

“Collectors that employ intelligent contact solutions position themselves to connect with consumers faster, improve revenue recovery, and reduce compliance risk, with organisations experiencing an average 25 per cent increase in right party contact rates,” said Robert McKay, senior vice president of customer identity and risk solutions at Neustar, in a statement. “The intelligence CNO and SmartDial provide to enable better customer contactability, regardless of the industry, helps enhance consumer trust and efficiency.”