LiveVox

NICE will combine its CXone cloud contact centre platform and Enlighten AI engine purpose-built for CX with LiveVox's proactive outreach portfolio

CACS X users can leverage LiveVox’s contact centre-as-a-service platform to create a turnkey collections, compliance, and omnichannel communications platform. LiveVox has partnered with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. With this integration, CACS X users can leverage LiveVox’s contact centre-as-a-service platform to create a turnkey collections, compliance, and […]

The partnership integrates Neustar Caller Name Optimisation (CNO) and SmartDial solutions into LiveVox’s four outbound dialling solutions. Neustar and LiveVox are collaborating to help improve outbound customer contactability. The partnership integrates Neustar Caller Name Optimisation (CNO) and SmartDial solutions into LiveVox’s four outbound dialling solutions. CNO helps enterprises designate verified business numbers for all outbound […]

LiveVox, a provider of cloud-based customer service and digital engagement tools, has partnered with AppSmart, a marketplace for businesses and technology advisors to find, buy, and manage technology services, allowing LiveVox to reach an expanded customer-base. Under the terms of the agreement, more than 5,500 AppSmart technology advisors will have access to all of LiveVox’s […]