Martech
Human-Bot Hybrid Is The Future Of Customer Service
Chatbots will not replace humans entirely and vice versa, but a mix of the two can enhance customer service
Chatbots will not replace humans entirely and vice versa, but a mix of the two can enhance customer service
Why is the order delayed? When will it arrive? Can the order be cancelled if it is too late? Hello? While this is just one scenario out of countless communications across industries, it demonstrates the need for a seamless communication network across the company and the brand. With new communication technologies, social media platforms and mobile […]