hybrid work model

Customers want hybrid CX solutions, employees want a hybrid work model, and the industry leaders are reeling with a slew of challenges.

Regardless of how organisations engage customers, the bar is being raised in the age of digital business transformation. Customers now expect organisations to flexibly respond to inquiries, no matter what medium is employed. In this interview, Mohammad Radaydeh, Country Manager META at Vonage, discusses how integrating channels helps deliver seamless conversations and why organisations that […]