Gupshup

ACE LLM empowers enterprises to transform conversational experiences across various stages of the customer lifecycle, from product discovery, lead generation, and commerce to troubleshooting and customer support.

Gupshup, a conversational engagement solutions provider, has acquired OneDirect, a customer service platform provider, for an undisclosed amount. The acquisition strengthens Gupshup’s suite of conversational solutions and enables omnichannel conversational engagement with a live Agent Assist solution that can scale to thousands of agents with configurable workflows and integrations with CRM and helpdesk systems OneDirect’s […]

Gupshup, a provider of conversational engagement solutions, has acquired AskSid, a conversational artificial intelligence provider to eCommerce and retail companies. AskSid’s AI solution, including the Retail AI brain, strengthens Gupshup’s customer experience (CX) offerings and will help make the entire shopping journey across pre-purchase, purchase, and post-purchase phases conversational. “Conversational commerce is about to transform […]

Gupshup, the conversational messaging provider, announced the launch of a WhatsApp-based commerce solution that can enable any business to create a digital “storefront” on WhatsApp. Businesses can enable conversational journeys across every stage of the buying process: pre-purchase, purchase, and post-purchase. Based on WhatsApp’s recently launched commerce capability, Gupshup can help a business manage the […]

The global marketing technology (MarTech) sector is now valued at $121.5 billion, as the landscape rapidly evolves. Investment in the sector is increasing year after year causing significant growth. We bring you the latest investment news in the space. November Lusha Raises $205 Million For Global Expansion Plans Israel-based B2B intelligence company Lusha completed a […]