Genesys

The acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

Genesys and partners are offering pre-built connectors from the Genesys Engage solution, Avaya, and Amazon Connect initially, with more to come.

Cognigy.AI is now integrated with Genesys’ Cloud CX platform and available as a premium application on Genesys AppFoundry. Cognigy, a conversational artificial intelligence provider, has partnered with Genesys and Foundever to integrate their solutions and make Cognigy.AI available through their networks. Through the Genesys partnership, Cognigy.AI is now integrated with Genesys’ Cloud CX platform and […]

Lumen’s solution enables companies to listen to and understand their customers and employees, predict actions, and shape what comes next to drive meaningful business outcomes. Lumen Technologies has launched Lumen Solutions for Contact Center–Genesys Cloud through an expanded partnership with Genesys. Lumen Solutions for Contact Center–Genesys Cloud is a contact centre-as-a-service (CCaaS) offering that helps […]

Integration will help customers take advantage of their CCaaS investments and realise the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. CallMiner, a provider of conversation intelligence solutions, has integrated with Genesys Cloud CX and Amazon Connect, enabling organisations to gain access to real-time analytics within existing or future contact centre-as-a-service (CCaaS) deployments. […]

Your business growth can be turbocharged if you invest in the right customer experience management software (CEM). However, choosing one can be confusing with so many CEM tools available. The enterprises treating their customers often thrive in business. They have systems in place to demonstrate that consumer voices matter. It generates long-lasting loyalty and trust […]

Zoom Video Communications and Genesys, a provider of cloud-based customer experience orchestration solutions, has expanded their partnership, building on their integration between Zoom Phone and Genesys Cloud CX, creating a cloud contact centre and unified communications solution. The companies’ expanded partnership includes a go-to-market relationship where Genesys will enable its global direct and indirect channel […]

Genesys announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service. Both transactions are expected to close before the end of the calendar year 2021. Genesys pioneered Experience […]

Genesys, a global leader in cloud customer experience and contact centre solutions, has announced new Messenger API support for Instagram, providing companies with a new way to interact and orchestrate personalised experiences across marketing, sales and service for customers on one of the world’s largest social media platforms. Instagram is quickly becoming a preferred social […]

Marketers always stress the importance of having omnichannel marketing to view the business from the customer’s perspective. Great customer experience is an upshot of an effective and well-designed omnichannel ecosystem. To achieve it, companies must understand customer journeys across devices and channels.  To support a marketer in their functioning, to help increase retention and boost […]