Five9

Five9 customers can now integrate biometric, passwordless authentication capabilities into their contact centre systems.

Aceyus will enable Five9 to access this contextual data to optimise, predict and deliver personalised customer journeys.

The Five9 Intelligent CX platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimisation, and practical artificial intelligence.

BT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), to automate processes....

This expanded partnership enables Five9 to resell Invoca PreSense, delivering a solution that provides contact centre agents with a complete, pre-call picture of a customer’s digital activity. Five9, a provider of the Intelligent CX Platform and Invoca, a AI conversation intelligence provider, announced that they have expanded their strategic partnership to deliver a solution that […]

Qualtrics introduced partnerships with Twilio, Five9, and Merkle. Qualtrics expanding partnership with Twilio, a customer engagement platform provider, led to a no-code connector that allows real-time data sharing between the Twilio Segment customer data platform and Qualtrics’ Experience iD (XiD).  It offers a combined view of operational engagement data, like content engagement, purchases, user logins, […]

In the post-pandemic world, one thing that stayed constant was the steady flow of mergers and acquisitions in the tech world. Here is our list of the top 20 M&As. November Intuit Acquires Mailchimp Intuit, best known for its financial service offerings, acquired the email marketing company Mailchimp. As part of the agreement, Mailchimp will […]

Zoom Video Communications Inc announced a $14.7 billion all-stock deal to buy cloud-based call centre operator Five9 Inc in its largest-ever acquisition, as competition intensifies in its core video conferencing sector. The teleconferencing services provider has become an investor favourite in the year since the coronavirus pandemic, as businesses and schools adopted its services to […]

Did you know that there are 38.19 million active internet users in South Africa? The population of South Africa is 58.9 million. So, that’s more than half the population.  Challenging, diverse and variable, the South African market is a space where innovation thrives. As in the rest of the world, the ongoing pandemic has changed […]

Five9 is working with enterprises to transform their business and reimagine their customer experience by allowing customers to seamlessly communicate with companies using the channel and/or channels of their choice. Five9’s newest client to benefit with these capabilities is RoundPoint Mortgage Servicing Corporation (Roundpoint) who is working together with Five9 to digitally transform their business […]