employee experience

Companies leveraging data to tailor and measure their training programs achieve improvements in sales performance and engagement.

The solution for understanding employee engagement, driving performance, and developing employees allows companies to add simple experiences across the employee lifecycle.

New Qualtrics Assist for Employee Experience use employee feedback to create clear, practical recommendations that reduce bias.

Integrated with Swiss Re's automated life insurance underwriting solution, Magnum, the Appian Connected Underwriting Life Workbench improves operational efficiency and customer experience on one system.

This integrated solution streamlines operations through a single unified platform, enabling employees to collaborate seamlessly across hybrid environments.

The program demonstrates AXA's commitment to caring for its employees' overall well-being and building a healthier and supportive global workplace culture.

Cogito’s EX Score leverages human-centred signals to assess how contact centre agents will feel following daily customer interactions.  Cogito, a provider of real-time coaching and guidance solutions, has launched Employee Experience (EX) Score, derived from a machine learning model built to assess contact centre employee experiences in customer interactions. Cogito’s EX Score leverages human-centred signals […]

Qualtrics has launched Manager Assist, a platform that empowers managers to listen to, understand, and act on feedback from their teams in real time. Manager Assist brings together and analyses the feedback employees offer through engagement surveys, and, with Qualtrics Discover, what employees are saying on public channels. It will tap into Qualtrics’ XM Benchmarks […]

Forsta, a provider of market research, customer experience (CX) and employee experience (EX) technology, at Web Summit introduced Predictive Net Promoter Scores (pNPS) created with CX data specialists GemSeek. Built on the Forsta Human Experience (HX) Platform, Forsta clients will now have access to analytics-powered predictions of silent customers and those who don’t provide the […]

Online food delivery platform, Deliveroo, has enhanced its focus on rider wellbeing to ensure their safety and satisfaction. By prioritising safety improvements and guidelines, adding new measures to a range of domains, and introducing new incentives, Deliveroo’s agency riders are the focal point of the aggregator’s summer plans this year. At Deliveroo, rider safety and […]