Fasil Shah explains how loyalty is evolving in the age of short-form content, shifting from long-term brand commitment to trend-driven engagement—and what brands must do to retain customers in this new landscape.
The combination unifies SoundHound’s voice and agentic AI platform with LivePerson’s digital engagement capabilities.
Syniverse announced that it is the first global messaging and Communications Platform-as-a-Service (CPaaS) provider to offer a cloud-native, hyperscale digital engagement platform to improve enterprises’ customer experiences and accelerate their digital transformations. The Syniverse Hyperscale Communications Platform allows enterprises to easily elevate their digital transformation to feature rich messaging mediums via a range of global […]
Khoros and Opal announced an expanded partnership to enable enterprise companies to work more efficiently and effectively across marketing channels. The expanded partnership of Khoros and Opal empowers marketing teams across the globe to leverage the planning power of Opal to visualise and produce campaigns with Khoros’ industry-leading solution for social media management to publish, […]
Emirates Telecommunications Group Company PJSC “Etisalat Group” signed an agreement with elGrocer Ltd to acquire 100 per cent of elGrocer DMCC, to support its digital ambitions by enriching its services bringing it closer to the daily lives of the consumers and unlocking synergies that drive a diversified and integrated product portfolio. With UAE ranked as […]
Hootsuite has acquired Sparkcentral, a leading SaaS provider enabling digital customer engagement Hootsuite has acquired Sparkcentral, a leading SaaS provider enabling digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat. It is a social and digital customer care platform, with deep integrations into the core business systems of […]
