It’s the age of collaborative customer interactions. It begins with collecting and analysing insights from customer data to anticipate behaviour in real-time that will differentiate your brand from the competition. At the helm of this digital-first transformation is the CXO. The role of the chief customer experience officer has evolved over the last few years […]
CX NXT’s UAE edition will take place on November 16 and 17, 2022 at Address Marina in Dubai. The summit will cover a wide range of topics, including customer experience, customer service and loyalty, digital transformation, customer insights, UX and analytics, contact centres, service design and CRM. Here are some session we highly recommend; CX […]
With only a few weeks to go until the CX NXT – the Customer Experience Summit is taking place, in Dubai. Martechvibe highlights the international CX experts who will headline this summit. Steven Van Belleghem, who has authored five international bestsellers about customer experience, will be a keynote speaker. Diego-Tarek de Aristegui – Chief Marketing […]
The annual Customer Experience Awards have been announced to acknowledge the region’s stalwarts and enterprises enhancing customer experience through technology. Martechvibe recognises industry doyens and enterprises working to refine the customer experience in the region. Customer Experience leaders from the region will be celebrated for their work in CX and their contributions to the community. […]
With only a few weeks to go until the CX NXT’s UAE edition, Martechvibe highlights the global and regional CX experts that will be headlining the summit. The in-person summit will take place on November 16 and 17, 2022, at Dubai Marina, UAE. The summit will cover a wide range of topics, including customer experience, […]
The Customer Experience Summit tracks evolving technology, strategy and culture trends so marketers can deliver engaging experiences to meet new-age customer expectations. Following the successful virtual edition in November 2021, CX NXT 2022 is set to take the form of a two-day physical event on November 16-17, 2022. Over 200 CX leaders and practitioners are […]
CX NXT The Customer Experience Summit tracks evolving technology, strategy and cultural trends globally so marketers can deliver engaging experiences to meet new-age customer expectations. Following the successful virtual edition in November 2021, CX NXT 2022 is set to take the form of a two-day in-person event on June 15-16, 2022 in Amsterdam. Over 250 […]
Speaking at the CX NXT, Alexander Genov, Head of Customer Experience Research, Zappos said appealing to customers’ emotions is more powerful than pricing. When businesses measure its growth by numbers, they can lose sight of their customers as people. But the best customer-centric companies not only put their customers first – they design products and […]
For brands seeking to improve customer experience and increase customer loyalty, the payoff can be huge if they create an emotional connection. Day 1 Emotion is the most important component of the customer experience, and businesses cannot afford to overlook its importance anymore. They should pursue emotional connection as a science, and a strategy. On […]
The upcoming CX NXT virtual event is bringing together some of the world-renowned experts for insightful sessions you wouldn’t want to miss It’s no surprise that customer experience (CX) has become the focal point of all marketing strategies and business decisions. While marketing leaders are leveraging new technological advancements, CX NXT, the virtual Customer Experience […]
