What would an ideal CX tech stack look like? Hassan Hamdan, Chief Technology Officer, Unifonic offers his insights on AI-powered solutions to increase CX performance and build engagement capabilities.
The innovation, currently being piloted, connects Uberall’s Local Inventory solution with ChatGPT, allowing retailers to dynamically promote locally in-stock products online. Uberall, a digital marketing platform provider, introduced Digital Revenue Assistant with ChatGPT and generative artificial intelligence integrated across the Uberall CoreX platform, including in messages, reviews, and local Inventory solutions. Uberall is helping companies […]
Verint, The Customer Engagement Company, announced that Startek is leveraging Verint Speech Analytics to derive insights from the company’s more than 500 million annual customer interactions. Startek is a global provider of tech-enabled customer experience management solutions, digital transformation, and technology services to leading brands. More than 43,000 Startek agents serve a broad range of […]
Zain Bahrain, a telecommunications industry innovator in the kingdom, has launched a new feature via its app and portal showing how fast the telecom attends to various customer interactions. The first of its kind in the kingdom, the page will present to the public the average ‘time to serve’ they can expect from Zain Bahrain’s […]
LinkedIn has announced the launch of its audio rooms by the end of this month. The idea of the social network is to host interactive audio-based events where you can chat and connect with other people. At this point it seemed that Twitter was the only social network interested in enhancing its audio rooms. However, […]
The age of holograms in business events and customer interactions is only just beginning… Holographic displays are almost a thing of the past, at least in sci-fi movies. But haven’t you had the urge to be able to flick slides around, zoom into the tesseract and almost feel like an important scientist ready to save […]
Pegasystems Inc, the software company that crushes business complexity, announced Next-Best-Action Customer Journeys, a new AI-powered capability modernising traditional customer journeys with intelligent decisioning and propensity modelling for optimal customer interactions. This capability transforms conventional marketing by considering the changing nature of human behaviour. Instead of forcing customers down pre-determined paths, marketers can intelligently sense […]
Atento, a CRM and business process outsourcing services provider, has launched Xtrabot, an automated omnichannel solution for remote customer services. Atento estimates that approximately half of the volume handled by standard remote customer service functions consists of repetitive and/or simple interactions that can be automated and processed by Xtrabot. With Xtrabot, customer telephone requests can […]
For modern brands, creating a great product is only the start. Today, customers want a great product and a great experience. Unfortunately, the way many large enterprises do business today — with siloed point solutions, fragmented teams, and traditional practices that don’t match modern customer behaviour — can make a unified customer experience hard to […]
The pandemic has reinforced the significance of the CMO role across all the business spectrums. A function that is ever-evolving as it increasingly becomes cross-functional and not just limited to marketing. And with the economic downturn, this leadership role will continue to reinvent itself. Marketing leaders in the Middle East will soon be required to […]
