Customer Experience Summit - BFSI

Tag: customer experiences

Achieving-Maximum-ROI-From-Personalised-Customer-Experiences
CX

Achieving Maximum ROI From Personalised Customer Experiences

Will ChatGPT And Generative AI Revolutionise Digital Customer Experiences
CX

Will ChatGPT And Generative AI Revolutionise Digital Customer Experiences?

Enriching-Customer-Experience-Through-User-Research
CX

Enriching Customer Experience Through User Research

GridX-and-SEW-Partner-to-Accelerate-Digital-Transformation-Within-the-Utility-Industry-and-Deliver-Superior-Customer-Experiences
News

GridX, SEW Partner to Deliver Superior Customer Experiences

Boost.ai-and-CallMiner-Partner,-Provide-Omnichannel-Insights-to-Improve-Customer-Service-Efficiency-and-Experience
News

Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve CX

Many-Channels-–-One-Experience-(Interview---Chris-Humphris,-Verint)
Interviews

Many Channels – One Experience

Cisco-Launches-AppDynamics-Cloud-to-Enable-the-Delivery-of-Exceptional-Digital-Experiences
News

Cisco Launches AppDynamics Cloud

Coveo Adds Customer Service Features Coveo Solutions, a provider of AI-powered platforms for search, recommendations, and personalisation within digital experiences, launched capabilities designed to help customer service employees deliver personalised customer experiences. Coveo's new capabilities provide customer service agents a clearer view of the full customer journey without leaving their screens. "Attracting and retaining customer service agents has never been harder," said Laurent Simoneau, founder, president, and chief technology officer of Coveo. "By leveraging technology to help improve the efficiency and proficiency of support agents, brands can see an improvement not only in employee engagement but also their customer service experience." Coveo's new service and support features include the following: • A Coveo Quantic library, allowing Coveo users to move to the latest Salesforce technology and components to build Coveo search experiences with Salesforce Lightning Web Components. • Guided templates for Case Submission flow. • Enhanced User Actions to help support agents locate and analyse the five actions that customers took immediately before creating their cases. They can also see where each action took place (for example, community search page, chatbot, deflection panel, in-product, etc.) and view it in a chronological timeline within their workflows. • Machine learning in the admin console to evaluate whether models will perform well based on training datasets.
News

Coveo Adds Customer Service Features

Treasure-Data-Announces-New-Vision-Beyond-Marketing-with-Launch-of-CDP-for-Service
News

Treasure Data Launches CDP For Service for Better CX

What’s in Your Stack? B2B Enterprise Tech Edition
Martech

What’s in Your Stack? B2B Enterprise Tech Edition

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