customer experience

Recommerce pioneer and leader FloorFound announced that direct-to-consumer outdoor furniture brand Neighbor is using the FloorFound platform to streamline returns, extending its commitment to a superior customer experience and recapturing revenue from its premium resold loungers, tables, and chairs. Through FloorFound, Neighbor is offering high-quality returned and open-box items at a discount through a branded […]

Sprinklr will enable Nakheel to unify its customer experience and marketing strategy across more than 50 social media accounts Sprinklr, the Unified-CXM platform for modern enterprises, announced that Nakheel, the property developer, is leveraging Sprinklr to unify its customer experience and marketing strategy across more than 50 social media accounts. “We are committed to getting […]

TDCX digital customer experience (CX) solutions provider for technology and blue-chip companies, has announced its entry into Türkiye to tap the growing local market. Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect online communities. TDCX’s Türkiye campus strengthens its network and capability […]

Faye, a software strategy, deployment, integrations, and management provider, has launched Zoom Meetings in Zendesk, enabling Zendesk Support users to schedule and launch Zoom meetings from within Zendesk. The application also automatically saves Zoom recordings, transcripts, and chat messages as internal notes directly within the Zendesk agent workspace. With Zoom Meetings in Zendesk, agents can […]

The timing couldn’t be better – the mobile operator leads by example while helping enterprises accelerate their digital transformation. In February this year, Zain KSA announced a partnership with Evolving Systems, a real-time digital engagement company. It was a strategic move towards delivering a key component of its new Loyalty offering – intelligence powered by […]

Raghu Ravinutala, CEO & Co-founder of Yellow.ai discusses how dynamic AI agents can keep up with the conversation “Enterprises often fail to deploy a virtual assistant that can comprehend complex conversations with multiple utterances. This can be resolved by deploying dynamic AI agents that successfully decode conversations involving multiple commands in a single utterance or […]

Leading loyalty programme enables members to ‘Pay, Earn and Redeem’ points in just one tap, using innovative FinTech solutions to enhance customer experience Majid Al Futtaim, the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia added a new payment solution – SHAREPay – to its SHARE rewards programme. […]

Acquisition supports Majorel’s strategy to further extend its Tech & Expert Services line of business, especially in CX transformation, and tap into new consumer markets. Majorel, a customer experience (CX) solutions and services provider, has acquired Findasense, a CX design and creative services company. The acquisition supports Majorel’s strategy to further extend its Tech & […]

In an exclusive interview with Martechvibe, Alexander Atzberger, CEO of Optimizely discussed the Middle East’s digital potential. His advice to marketers in the region is to constantly optimise the customer experience, and drive demonstrable results back to the business. Excerpts from an interview; First of all, welcome to the Middle East. Why is it essential […]

Products will help businesses know the performance of each location and rank higher in local searches through enriched content and better review response rates. Uberall, a provider of hybrid customer experience (CX) solutions, introduced products to help multi-location businesses. It will help them understand the performance of each location, rank higher in local searches through […]