It takes the right blend of data and technology to understand people genuinely. Regardless of trends, brands must have that essential mix to create customer experiences that resonate with people and drive brand growth. Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, unveiled its top customer experience […]
Uberall, a provider of hybrid customer experience (CX) solutions, has enhanced its Uberall CoreX platform with Messages, a complete messaging solution that helps multilocation businesses shorten their customers’ paths to purchase via live agents and AI chatbots. “While many companies understand the importance of customer convenience, they often consider it a daunting proposition to give […]
Fobi AI Inc., a provider of real-time data analytics through artificial intelligence to drive operational efficiencies and profitability, announced the launch of their new Tap2Win Retail Giveaway solution which makes giveaways easier and more fun for users and more effective for customer acquisition for retailers and brands. Tap2Win utilizes Fobi’s Wallet Pass platform and SmartTap […]
Founder and CEO of Sprinklr Ragy Thomas was a keynote speaker at CX NXT – the customer experience summit, where he spoke about the future of customer experience. Moe Abeidat, Vice President of Technology at Aramex, joined Thomas to share his insights on unifying the company’s channels. Ragy Thomas is the founder and CEO of […]
mabl, the SaaS leader in intelligent test automation, announced the results of their fourth annual Testing in DevOps Report. This year’s analysis gathered insights from over 500 quality and engineering professionals to understand how the role of software testing and quality engineering (QE) is evolving alongside the adoption of DevOps practices. The results show that […]
Brad Cleveland, the author of Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results, believes organisations can win by putting themselves in their customers’ shoes. Martechvibe spoke exclusively to Cleveland, a global customer strategy and management expert and a sought-after consultant and speaker. Cleveland says while engaging with customers, organisations must […]
Vibha Thusu, Global Head of Marketing and Communications at HIMEL, speaks about differential points in the customer journey for her brand HIMEL. Various dimensions of the customer base for HIMEL, comprising electricians, contractors, or original equipment manufacturers are still on the periphery of engagement on digital channels. Thusu is a strategic marketing communications leader, passionate […]
Veriff, a global identity verification provider, announced a partnership with the guest messaging platform Akia. By partnering with Veriff, Akia can take the safety and security of property owners to a new level through verifying guests’ identities within seconds while offering a seamless customer experience. Akia’s platform specializes in offering thoughtful guest experiences through automating […]
Leo Dovbenko, CEO and Co-Founder at Yalla!Market shares the critical elements of CX and how Yalla!Market is achieving doorstep delivery of products all across UAE in 15 minutes flat. Leo Dovbenko has 15 years of experience in food tech, retail and HoReCa (hotel, restaurant, café) He has led 15 successful projects alongside three successful start-ups […]
The annual Customer Experience Awards have been announced to acknowledge the region’s stalwarts and enterprises enhancing customer experience through technology. Martechvibe recognises industry doyens and enterprises working to refine the customer experience in the region. Customer Experience leaders from the region will be celebrated for their work in CX and their contributions to the community. […]
