Customer Experience (CX)

Jumbo Gold and Diamonds' entrance into Singapore's retail market gives discerning customers the ability to customise their jewellery according to their preferred colour and gemstone type.

Through this partnership, Randstad Digital will maximise offerings in talent enablement and integrate with ServiceNow Employee Workflows to enrich the talent experience for customers.

This partnership between Infobip and Nokia aims to accelerate adoption and scale customer engagement use cases globally.

The partnership aims to deliver end-to-end business transformation solutions and services that leverage GenAI-powered technologies as well as CX consulting for customers in the United States, Europe, Middle East and Africa and Latin American regions.

The strategic partnership seeks to accelerate Telstra's technology outcomes with Cognizant implementing modern product engineering practices that will enable Telstra to further improve its customer experience.

The Travel Well platform is just the beginning of KLM's multi-year commitment to enable people to make more meaningful connections with people, places and experiences while travelling.

According to Gedeon Rossouw, Head of Client Care for Absa Corporate and Investment Banking, true client-centricity only emerges when a company is genuinely committed to prioritising its clients. This conviction drives behavioural changes towards a more client-centric approach.

75% of organisations believe they offer a good user experience, have strong data management practices and better technology than competitors, Endava Unveils.

Sprinklr is supporting the DDA as it works to implement an innovative cross-channel program to unify citizen experience across all government entities within the Emirate of Ajman.

The API Mesh helps organisations build customer experiences faster, reduce costs and increase performance.