Cognizant Partners with Telstra to Enhance CX
The strategic partnership seeks to accelerate Telstra's technology outcomes with Cognizant implementing modern product engineering practices that will enable Telstra to further improve its customer experience.
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Cognizant announced a five-year strategic partnership with Telstra as part of the Australian telecommunications and technology company’s strategy for growth.
Ravi Kumar S, CEO of Cognizant, said,”Cognizant is excited to partner with Telstra in support of its bold aspirations. Telstra is a global leader in the way they are using innovation to transform their products and customer experiences, and we are proud to support them on this journey as one of their strategic IT partners.”
Jane Livesey, Head of Asia Pacific and Japan at Cognizant, said, “This partnership signals a new era in professional services. From the outset this arrangement was constructed with a focus on customer centricity and saw us depart from conventional contracting and delivery models that the industry has used for decades.”
Kieran O’Meara, Head of Software Engineering and IT at Telstra, said, “Our strategic partnership with Cognizant will help us build our modern software engineering capability – defined by modern product engineering practices, the latest tools and a stable workforce. With agility at our core, we are redefining industry standards through cutting-edge methodologies, seamless integration of AI and an unwavering commitment to customer-centric design. Our hallmark is not merely code, but a culture of continuous learning, where diversity fuels innovation.”
The strategic partnership seeks to accelerate Telstra’s technology outcomes with Cognizant implementing modern product engineering practices that will enable Telstra to further improve its customer experience and speed to market.
