customer data

The AI-powered customer data cloud will enable personalised experiences across all touchpoints while maintaining robust privacy compliance.

Brit clothing brand Ben Sherman has partnered with Ometria for its customer data and experience platform.

Omnisend’s new report indicates that failing to prioritise customers and data privacy erodes consumer trust.

This allows revenue teams to carry out account-based sales workflow and engagement activities by leveraging intent and engagement data from Demandbase One and customer interaction data from Gong.

Powered by FullStory's Data Engine, the new capabilities proactively guide teams to a shared understanding of the customer experience while protecting customer data.

How are marketers in South Africa balancing personalisation in a privacy age? Martechvibe spoke to experts in the region to understand how they are putting data-first strategies into action.

Caller ID Reputation has introduced several products and services as part of its new enterprise solutions business unit. These solutions include the following: DialSmart, allowing users to purchase phone numbers that have been pre-conditioned and designation free for their outbound dialing efforts; DialRight, allowing users to audit their calling lists to confirm leads/consumers on the […]

There is a high possibility that you have a treasure trove of unearthed insights in your customer data… Impactful marketing begins with helping clients wherever they are in their journey. Customer intelligence (CI) enables marketers to segment and understand their clients using this unmined data. CI draws upon internal and external customer activity data to […]

Head of Marketing & Commercial – Etisalat Information Services, Karan Patel, shares his insights on future adtech trends and technological disruptions “There will be a further rise among businesses (medium and large) in adapting CPaaS platforms to address customer engagement issues on their apps and websites. There will also be enhancements in creating customer journeys […]

Research reveals that marketers in the ME are more mature than their regional counterparts in their ability to extract relevant data signals across channels.