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Metrics That Matter: How To Measure CX

CX

Metrics That Matter: How To Measure CX

Ahead of the CX NXT KSA summit, Martechvibe spoke to some customer experience experts about the value of CX measurement and customer feedback, and the significance of using metric tools.

Staff Writer

February 21, 2023

My Favourite CX Metric is Profit

Interviews

My Favourite CX Metric is Profit

Customer service specialist Adam Toporek says that innovation is about how you approach the issue; technology may or may not be the answer. Adam Toporek, a Customer Service Expert for CTS Service Solutions, welcomes technology as it develops and believes in the value of providing personalised customer service. Toporek helps businesses succeed by rethinking the […]

Khushbu Raval

February 02, 2023

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