conversational AI

This AI assistant can provide customised suggestions based on user queries, such as ideas for Valentine’s Day gifts or the best toys for a particular age group.

The collaboration between Yellow.ai and Infobip aims to establish a strong global synergy by leveraging combined capabilities in voice automation.

The AI.g assistant is designed to streamline the travel experience by providing quick responses to a wide range of travel-related questions. 

Conversational AI is transforming customer engagement in the Middle East and North Africa (MENA) region, strengthening brand loyalty and competitiveness in this rapidly evolving market.

AI Hub integrates advanced analytics, AI, and generative AI features within Infobip's Software-as-a-Service (SaaS) portfolio, enabling brands to enhance conversational customer journeys.

Yellow.ai's listing enables Zendesk customers to access its conversational AI solutions with the Conversational Service Cloud, delivering 24/7 real-time support to end customers through an omnichannel customer support experience.

How can brands integrate Generative AI in their marketing functions to elevate customer experiences?

Built on OpenAI’s ChatGPT, Lucidya’s Luci gives an insight into what you should look for in an efficient AI-powered virtual assistant.

The acquisition of Aivo is to deliver better solutions to organisations seeking to meet their customers anywhere in their customer journey and improve satisfaction.

Love it or hate it, the future of contact centres rests on AI. From NLP and data analytics to predictive analytics and speech recognition, technology and agents will work in tandem to revolutionise the concept of customer service.