AI Chatbots

Chatbots will not replace humans entirely and vice versa, but a mix of the two can enhance customer service

Organisations worldwide are still accelerating digital transformation initiatives, especially conversational AI in customer service.

According to a Drift survey, most customers prefer chatbots over online forms. They expect chatbots to reply instantly but prefer to have a chat with a human instead of a bot. A brief look at how brands are leveraging bots Brands are leveraging chatbots to further their relationship with consumers, anywhere, any time. Businesses have […]